FAQ's Coutellerie de Laguiole

Summary : FAQ

1 - Delivery and transport
   1. The package is-it secured?
   2. Do you ship in Chronopost Saturday morning?
   3. Do you ship in Chronopost to Corsica?
   4. Do you ship to the DOM and TOM?
   5. Do you ship in gift packages?
   6. How long does it take to receive my order?
   7. What should I do when receipt the package?
   8. I want to complain about the content?
   9. How to return a product?

2 - Payment
   1. I could not pay. My card was declined
   2. What payment methods do you accept?
   3. Card payment is secure?
   4. How is the order when payment by check, bank transfer or money order?

3 - My order
   1. Can I order the same knife in different quantities?
   2. How to order?
   3. Do you make prints to personalize my knife?
   4. I was wrong about the size of the knife I've purchased. Is it possible to exchange it with a larger model?
   5. How do I know if my order has been registered?
   6. What can I do if I realize that I made a mistake in my order?

4 - Various
   1. Is there any FALSE Laguiole knives because I see Laguiole knives everywhereat all costs?
   2. Do I carry my knife Laguiole?
   3. Do you have a shop and a workshop?
   4. How is the warranty?
   5. Do you sell other products?

Delivery and transport

1. The package is-it secured?

1 - Your package is shipped anonymously and with a return address different from that of our company. The sender address does not contain the word "Laguiole" or the words "knife" or "cutlery."
2 - The package is fully closed by tape transport
3 - Products are wedged inside the package.

2. Do you ship in Chronopost Saturday morning?

We ship in Chronopost for metropolitan France for a delivering Saturday morning.
Please note that this option heavier your shipping costs.

Your order can not be validated on the site. You must call us (+33.565.51.50.14) to pay for and accept delivery for Saturday morning Chronopost

3. Do you ship in Chronopost to Corsica?

We deliver Chronopost to Corsica.

4. Do you ship to the DOM and TOM?

The services of the Post were chosen because they are efficient and fast.
The transit times vary from 2 to 3 open days.
We ship in Colissimo Recommended Overseas only for : Guadeloupe, French Guiana, Martinique, Saint Pierre and Miquelon, Mayotte.
The order and the invoice are in euros excluding taxes and regulations will be made on this basis.
Upon receipt of the package, you have to pay customs clearance and dock dues
For TOM, on request.

5. Do you ship in gift packages?

When ordering, we will offer you to choose this option (free).

6. How long does it take to receive my order?

Your order is processed the same day (if a business day) and all parts are available and has been placed before 10 am. With the exception of Monday when we process all orders of the weekend, we need a little more time.
When all the products ordered are available, it is treated at the latest within 72 hours and then shipped within 48 hours.
Because of the unknowns, we can not commit ourselves to a delay. But most orders are processed within 48 hours and 72 hours worked.
Laguiole knives are handcrafted. Given the large number of references and the wide variety of materials, it is possible that despite our constant efforts, we need a longer delay to be able to ship your parcel.
For an order that includes a spring engraved, the time is more important.
For an order of a collectible Laguiole knife, the time is indicated with the quote.

7. What should I do when receipt the package?

Check the good condition of the package (look at all sides).
If you have any doubts, check the contents of the package in the presence of the carrier or reject it.
Send us an email immediately to notify us of the refusal and the reasons for it.
Attention:
The words "subject to unpacking" have no value for the carrier and insurance.
The only solution is to unpack in the presence of the carrier and to note the reference(s) and quantities of items missing.
In case of refusal to wait for the carrier, specify "Subject to the carrier refusing to wait for the verification of the package"
Then, confirm the carrier within 3 days by registered letter with acknowledgment of receipt of the missing products and send us a photocopy of the letter to the carrier.

8. I want to complain about the content?

All shipments are checked several times before they leave.
Measures that allow us to be sure of the contents of the packages and to monitor the few errors that occur.
If there is in fact a mistake, simply send us an e-mail to control it and keep you informed of the outcome and follow-up.

9. How to return a product?

Above all ask for a return number by email or telephone.
Choose a package suitable in size, pack the product in a shock absorbing material and block the product to prevent movement in the package.
On a letter tell us your return address, your return number, your problem and a photocopy of your warranty.
We advise you to transport insurance.
Write legibly our full address on the package:
La Coutellerie de Laguiole
Espace les Cayres
12210 Laguiole
Package tracking back is not insured by LAYOLE.COM.
The shipping and return costs and the risk of transportation are your responsibility.
If you return a package without us asking for a return number, your package may be refused.

Payment

1. I could not pay. My card was declined

You have to go out from LAYOLE.COM web site and leave our site without validating
Open again

2. What payment methods do you accept?

- french national credit card
- VISA credit card
- MASTERCARD credit card
- French checks
- Also transfers and money orders
If you prefer to send us details of your credit card by phone or fax, you can choose at the end of your order "payment by fax." Your information will be immediately (days and hours worked) treated confidentially and your order will be confirmed by mail.

3. Card payment is secure?

LAYOLE.COM uses the site of the french bank “Banque Populaire” for payment by credit card. You enter your credit card information directly on the site of the bank. The bank just informed us that payment has taken place and gives us no other information.
This site is encrypted using SSL technology which ensures the security of information provided by the Client during the transaction bank. All information will remain confidential.
Payment by credit card over the Internet, using SSL technology (used by LAYOLE.COM) does not involve a risk of piracy. Indeed, all payment information is encrypted on your computer to the server banque.Un computer processing using a key code to use the banking information.
As against the danger of using your credit card by a third party on the Internet exists. But get the information on a credit card is not done through the Internet ... The tickets for payment in shops, restaurants or other areas are much easier to use. Tickets for the withdrawal of cash machines are also an easy source of information. All relevant information to a scammer are present in the majority of these tickets.
However, entering the security code (last 3 digits found on the back of your card) reduces this risk because this issue is not mentioned on the tickets of payment issued by the shops.
* SSL: securing is done through encryption technology SSL (Secure Socket Layer) which is currently the most reliable and most widespread on the Internet. Your credit card number and expiration date are always encrypted and never travel unencrypted over the network.
When entering in safe mode, your browser will notify you, as well as at the output of the secure mode. In addition, a symbol is visible at the bottom of the screen (padlock for Internet Explorer, Netscape Navigator key for).
Your bank details are not communicated to us. They go directly from home to destination of our banker.

4. How is the order when payment by check, bank transfer or money order?

You must send your check (from a French bank only) made payable to 'La Coutellerie de Laguiole' at the following address:
La Coutellerie de Laguiole
Espace les Cayres
12210 Laguiole
within a maximum period of one week (after your order is canceled automatically)
It must be accompanied by a copy of mail acknowledgment of your order.
If you do not have a printer, write down the back of the check the day of your order and the order number.
The check must be in the name of the person indicated for delivery, if different from name and address from order to delivery, we ask for a photocopy of an ID corresponding with the holder of the check. It will be cashed upon receipt.
The delivery time stated by us shall run from receipt of your check (it may be an article available on the day of your order but the day of receipt of your check, unavailable ; we will do our best to deliver as soon as possible).
Delivery times will be a little longer than for a credit card payment.

Details for bank transfer
To make a payment by bank transfer to our bank account, we will provide our bank details.
We do not charge fees to our bank in this transaction.

The regulation will be valid only when paying the total order, not of any fees charged tranfer or exchange or otherwise.

My order

1. Can I order the same knife in different quantities?

Our website does not yet allow this possibility.
Different solutions are possible:
-When ordering add several times the same item to cart
OR
-Contact us by phone (+33.565.51.50.14), fax (+33.565.51.51.38), e-mail (info@layole.com) or by mail (see mailing address in the next paragraph)

2. How to order?

www.layole.com
The pleasure of shopping at home.
In addition you get the latest news from the 'La Coutellerie de Laguiole’

info@layole.com
Information about a product, board, your orders, requests for quotes for specific knives or not, send us a photo ...

Phone : +33.565.51.50.14
6 days 7 - Monday morning to Saturday evening - 9:00 to 12:00 and 2:00 p.m. to 7:00 p.m.
Quick and easy especially if you know your purchase.
You can check the availability of items and have further details on a product ...

Fax: +33.565.65.51.51.38
Easy to order many items ...

By mail
La Coutellerie de Laguiole
Espace les Cayres
12210 LAGUIOLE - France

3. Do you make prints to personalize my knife?

We offer 3 types of engravings on our folding knives:

Standard Range Prestige Range Standard Collection & Collection range Diamond engraving on the back of the blade Yes Yes Yes Engraving by hand on top of spring No Yes (Only on models with a massive bee) Yes Engraving by hand on the underside of the spring No Yes (Only on models with a massive bee) Yes Engraving by hand on the bolster No Yes Yes Engraving by hand on a plate insert on the handle No Yes (Only on models with a massive bee) Yes

We can also engraved your tableware:

Tableware Standard Range Prestige Range Collection range Diamond engraving on the back of the blade Yes Yes Yes Engraving by hand on top of spring No Yes Yes Engraving by hand on the bolster No Yes Yes Engraving by hand on a plate insert on the handle No Yes Yes

For your table forks, spoons, teaspoons, ....., please contact us.

4. I was wrong about the size of the knife I've purchased. Is it possible to exchange it with a larger model?

Above all, let us know by phone, fax, mail, e-mail your request (our address above in § 3.2) so that we validate.
Choose a package suitable in size, pack the product in a shock absorbing material and block the product to prevent movement in the package. A letter please tell us your return address and the exchange that we have discussed.
We advise you to transport insurance. Write legibly our full address on the package:
Mr. Honoré DURAND
Espace les Cayres
12210 Laguiole – France
Package tracking back is not insured by LAYOLE.COM.
The shipping and return costs are your responsibility.

5. How do I know if my order has been registered?

Shortly after your order, you will receive an automatic email informing you that your order has been registered.

6. What can I do if I realize that I made a mistake in my order?

Send us an e-mail as soon as possible.
During business hours, in addition to e-mail, you can contact us by phone at +33.565.51.50.14 or fax +33.565.51.51.38.

Various

1. Is there any FALSE Laguiole knives because I see Laguiole knives everywhereat all costs?

Laguiole knife is a knife with a specific shape and a bee decorating the spring. Unfortunately, these two criteria give no clear idea about the quality and PROVENACE the knife.
How can this be?
Alas, the original knife was not protected by copyright; the name 'Laguiole' was not registered as a trade mark. And now it is too late.
Even in the village of Laguiole, there is no particular mark of quality to go by. To protect yourself from buying inferior merchandise, you must therefore ask for a guarantee card listing both the NAME and the ADDRESS of the manufacturer.
If you didn’t know this, you might think that even inferior products were made in Laguiole.
WE DO NOT MANUFACTURE JUNK. WE DO NOT SELL JUNK.
A REAL Laguiole knife must be made by hand, as it always has been---the product of human craftsmanship and skill.
ASK a TRACEABILITY!

2. Do I carry my knife Laguiole?

In France, today, it is necessary to distinguish three levels to understand the wearing of a folding knife Laguiole classical dimension.

1 - The first level: the Act
French law prohibits the wearing of any knife, because it considers that a knife is a knife by definition of 6 ° category.
And this irrespective of the length of the blade or the presence or absence of a mechanism for locking the blade.
References:
- http://vosdroits.service-public.fr/particuliers/F2248.xhtml
- Decree of 18 April 1939 and its implementing decree of 06 May 1995.

2 - The second level: the judgments of the Courts
The French courts have created a law stating the Act.
They considered that the use of a knife Laguiole, Opinel a knife or a Swiss classical dimension, is not regarded as carrying a knife.
The courts consider it a priori a tool, part of the French tradition.
Wearing a knife used in this case is PERMITTED.
The tool can be reclassified as knives by destination according to the employment, use of that knife (section 132-75 of the New Penal Code).
References:
Judgement of the Court, Charleville-Mezieres of May 4, 1987
-Judgement of the Tribunal de Grande Instance de Bobigny of May 2, 1995

3 - The third level: the FACTS
International events of September 11, 2001 have changed the perception of the knife, even classic, by the police.
Indeed, you know that for a safety issue, no blunt metal is allowed in airports.
Today with the Plan Vigipirate, the police have a right of control over increased. Thus they may have to make seizures of people in public places such as subway stations, train stations, ...
From the moment you have a normal behavior, classical, unequivocal, I do not think you have a problem with the police.

3. Do you have a shop and a workshop?

We have three outlets on site Laguiole (Aveyron - Midi-Pyrenees).
- In the city center: 15 allée de l’Amicale
- At the roundabout: Espace les Cayres
- The industrial zone: ZA la Poujade
There is the same phone number for 3 stores / workshops: 05.65.51.50.14
In each location, we have a workshop with several Cutlers.

4. How is the warranty?

All our products are warranted against defects in workmanship under normal use.
A knife used to cut and the water is often prohibited on the handle.
- For the maintenance of your knife Laguiole, look at the page "Caring for your knife" from our site
- Any claim on your knife, please refer to the "After Sales" of our Terms and Conditions.
Attention
- We do not refund the return shipping costs only to the extent rates Colissimo R1 La Poste. Exceeding the postage rate compared to the base support will remain at your expense.
- We do not refund the return shipping costs as part of the guarantee and the period of 3 months from the date of purchase or delivery. Beyond 3 months of purchase, transportation costs are back at your office.

5. Do you sell other products?

The catalog we offer online is not exhaustive.
If you are looking for a specific product, submit your request. In all cases, we will provide a response by email.